Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you and Jitpan LLC d/b/a Mint Coupe, a North Carolina limited liability company ("Mint Coupe," "we," "us," "our").

They govern your use of the Mint Coupe website, mobile experience, and related services (together, the "Platform"), and your booking of vehicle detailing services through it.

By creating an account, requesting a booking, or otherwise using the Platform, you confirm that you have read and agree to these Terms. If you do not agree, do not use the Platform.

Contact: Jitpan LLC d/b/a Mint Coupe, 327 W Tremont Ave, Apt 126, Charlotte, NC 28203 · contact@mintcoupe.com

You must be at least 18 years old and able to form a binding contract. You must be the owner of the vehicle you book for, or have the owner's permission.

You agree to provide accurate, current, and complete information, and to keep it updated, particularly your phone number, Service Address, vehicle details, and payment method. You are responsible for activity under your account and for keeping your credentials secure. Tell us promptly at contact@mintcoupe.com if you believe your account has been compromised.

We may refuse service, close accounts, or cancel Bookings at our discretion, including for inaccurate information, non-payment, or conduct described in Section 20.

Mint Coupe is a marketplace, not a detailing company. We operate the technology that connects you with independent Detailers. We do not perform detailing services, and no Mint Coupe employee will service your vehicle.

To be clear about what we do control, because we would rather state it plainly than imply otherwise:

• We set Package prices and definitions so that pricing is consistent and predictable across the Platform.
• We set eligibility and quality standards for Detailers, including screening, required equipment, and minimum ratings.
• We operate the scheduling system that presents your Booking to Detailers.

What we do not control: Detailers are independent contractors. They choose whether to accept any given job, set their own working hours and availability, supply their own equipment, products, and vehicles, and determine the manner and method of performing the work. They are not our employees, agents, partners, or joint venturers, and we are not liable for their acts or omissions except as expressly stated in these Terms.

The service contract for the detailing work itself is between you and your Detailer. Mint Coupe facilitates booking, payment, communication, and problem resolution; we do not guarantee any particular outcome of the work. Where these Terms describe us investigating a claim or issuing a refund, we are facilitating a resolution, not guaranteeing one.

We currently serve Charlotte, North Carolina, within these ZIP codes:

28202, 28203, 28204, 28205, 28206, 28207, 28208, 28209, 28210, 28211, 28212, 28213, 28214, 28215, 28216, 28217, 28226, 28227

Appointments start between 7:00 AM and 6:00 PM Eastern Time. All times shown on the Platform are Eastern Time.

Availability depends on Detailer capacity and is not guaranteed. Requesting a Booking does not reserve a slot until a Detailer accepts it (Section 6).

Vehicle detailing is a taxable service in North Carolina. We add sales tax at the applicable rate for the Service Address, currently 7.25% in Charlotte/Mecklenburg County (4.75% state plus 2.5% local), on top of the Package and Add-On price.

Tax is calculated by us, shown at checkout, collected from you, and remitted to the state. It is not revenue to Mint Coupe or to your Detailer. Rates change; the rate applied is the one in effect for your Service Address when you book.

Before your appointment, you agree to:

• Book the right Package and vehicle size. If you are unsure, contact us before your appointment. Detailers may flag a vehicle that is a larger size class than booked (Section 12). Booking a tier below what your vehicle needs is covered by Section 16.1.
• Remove all personal belongings from the vehicle. See Section 16.2. We are not responsible for items left inside.
• Provide a safe, legal, accessible place to work with enough room to move around the vehicle.
• Provide access to water and electricity where your booked service requires it, or tell us in advance if you cannot.
• Have the right to permit the service at the location. If you are booking at an apartment complex, office, or other property you do not own, you are responsible for obtaining any permission required from the property owner, manager, or HOA. You are responsible for any fine, tow, or penalty resulting from a service performed without permission.
• Disclose known problems: pre-existing damage, paint defects, prior bodywork, failed seals, aftermarket coatings, allergies or product sensitivities, or anything else that affects how the vehicle should be handled.
• Be reachable during the appointment window at the phone number on your account.

You may add a tip after your service is completed, within 14 days. Tips are voluntary and never required. 100% of every tip goes to your Detailer. Mint Coupe takes no commission on tips and no sales tax is charged on them.

Your Detailer will photograph your vehicle before and after the service, at least four photographs at each stage. This protects both of you: it documents the vehicle's condition and is the primary evidence if a problem is later reported.

You agree to this photography as a condition of service. By booking, you acknowledge:

• Photographs may capture the immediate surroundings of your vehicle, including parts of your driveway or property.
• Photographs may carry device location data confirming where the service occurred.
• Photographs are stored privately and are visible to you, your Detailer, and authorized Mint Coupe staff. Before-photos become visible to you once the job starts; after-photos once it is completed.
• We may use photographs to investigate and resolve disputes and damage claims, to respond to payment chargebacks, to enforce these Terms, and as required by law.
• We will not use photographs of your vehicle for marketing or public display without your separate, express permission.

Photographs are retained per our Privacy Policy. If you do not consent to this photography, do not book. It is a required part of every service.

Prices depend on vehicle size class. If your Detailer determines on arrival that your vehicle is a larger class than booked, they may flag it and you will be asked to approve the price difference.

• If you approve, the difference is charged and the service proceeds.
• If you decline, the Booking is cancelled, and we retain a $25 trip fee. The remainder of the captured price is refunded to you.

The trip fee exists because the Detailer traveled to you and reserved the time. Every flag is recorded.

Each Package has a published checklist. Anything not on the checklist for the Package you booked is not included. Higher tiers add work that lower tiers exclude; the Platform shows what each tier does not cover before you book.

We do not offer ceramic coating or any durability-guaranteed paint protection, and no Detailer is authorized to offer it through the Platform. If a Detailer offers you such a service, it is outside the Platform and outside these Terms (see Section 20).

Services are cosmetic. Detailers do not perform mechanical, electrical, body, glass, or paint repair, and are not qualified to diagnose vehicle problems.

Detailing works on the vehicle you have. Results vary with age, condition, prior care, prior repairs, and materials. This section describes limits that apply to every Booking. It does not limit your rights under Sections 18 and 24 where a Detailer actually causes damage.

Two separate paths, with different rules. Use either, or both, as fits what happened.

You may rate and review a Detailer within 14 days of completion. Reviews must reflect a genuine, firsthand experience and must not contain false statements, personal information about others, threats, harassment, or discriminatory or obscene language. Do not review a competitor's Detailer, review your own account, or organize others to post reviews.

We may remove reviews that violate these rules and may decline to remove reviews that do not. Reviews are the reviewer's opinion, not ours.

For photographs, reviews, and other content you submit, you keep ownership. You grant us a non-exclusive, worldwide, royalty-free license to host, store, display, and use that content for the purpose of operating, supporting, and improving the Platform, including showing reviews publicly and using submissions to resolve disputes. This license ends when you delete the content, except for copies retained in backups, in dispute records, or as required by law, and except for reviews already displayed publicly.

We will not use content you submit for advertising or public marketing without your separate, express permission.

You agree not to:

• Arrange or pay for services outside the Platform with a Detailer you met through it, or solicit a Detailer to do so. This is the most consequential rule here: off-Platform work carries no photographic record, no payment protection, no dispute process, and no claim path. If you go around the Platform, you are on your own.
• Use the Platform for anything unlawful, or to harass, threaten, abuse, or discriminate against a Detailer, a staff member, or another user.
• Provide false information, impersonate anyone, or create accounts to evade a suspension or to farm credits or promotions.
• Manipulate reviews or ratings, including by incentivizing or pressuring anyone.
• Scrape, crawl, or systematically extract data from the Platform, or use bots or automated access.
• Reverse engineer, decompile, interfere with, overload, or attempt to bypass the security of the Platform.
• Use the Platform to build or support a competing service.
• Ask a Detailer to perform work outside the booked Package, outside their equipment or skill, or that is unsafe.

Violations may result in cancelled Bookings, voided credits, suspension, or permanent removal, and we may report unlawful conduct to authorities.

The Platform, and all software, design, text, graphics, and the Mint Coupe name and logo, are owned by Jitpan LLC or its licensors and protected by intellectual property law.

We grant you a limited, revocable, non-exclusive, non-transferable license to use the Platform for its intended personal purpose. You may not copy, modify, distribute, sell, or create derivative works from it, or remove proprietary notices. All rights not expressly granted are reserved.

Our [Privacy Policy](/privacy) explains what we collect, how we use it, and your choices, and is incorporated into these Terms. It covers the vehicle photographs and location data described in Section 11.

The Platform is operated in the United States and data is processed there.

The Platform is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Platform will be uninterrupted, timely, secure, or error-free, or that any defect will be corrected.

We do not warrant the work performed by Detailers. We screen Detailers and set standards, but we do not supervise the work, and we make no warranty as to the quality, timing, or results of any service. Any warranty on the detailing work itself, if any, is between you and your Detailer.

Some states do not allow certain warranty exclusions, so parts of this section may not apply to you.

Read this section carefully. It limits what you can recover from us.

24.1 To the fullest extent permitted by law, Mint Coupe and its members, officers, employees, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, loss of use, or diminution in value, arising from or relating to the Platform or any service booked through it, even if we were advised such damages were possible.

24.2 To the fullest extent permitted by law, our total aggregate liability to you for all claims arising from or relating to the Platform or any service will not exceed the greater of (a) the total amount you paid to Mint Coupe in the twelve (12) months before the event giving rise to the claim, or (b) five hundred dollars ($500).

24.3 What this cap does not touch. Nothing in this Section limits:

• Liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation;
• Your right to pursue a Detailer directly for damage they cause, or to claim against a Detailer's insurance; or
• Refunds and resolutions we provide under Sections 13, 14, and 18.

24.4 Because Detailers are independent contractors (Section 4), your primary recourse for damage caused during a service is against the Detailer and any applicable insurance. Section 18.2 describes how we help you pursue it.

24.5 These limitations are a fundamental basis of the bargain between us and apply even if a limited remedy fails of its essential purpose. Some states do not allow certain limitations, so parts of this section may not apply to you.

You agree to defend, indemnify, and hold harmless Mint Coupe and its members, officers, employees, and agents from any claim, demand, loss, liability, or expense (including reasonable attorneys' fees) arising from: your use of the Platform; your breach of these Terms; your violation of any law or third-party right; your failure to obtain permission required for a service at a location you do not own; content you submit; or your interactions with any Detailer.

We may assume exclusive defense and control of any matter subject to indemnification, at your expense, and you agree to cooperate.

Please read this Section carefully. It affects your legal rights, including your right to a jury trial and to participate in a class action.

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration, you and Mint Coupe consent to the exclusive jurisdiction of the state and federal courts located in Mecklenburg County, North Carolina, and waive any objection to venue there.

We may update these Terms. When we do, we will update the version number and the "last updated" date.

For material changes (anything that meaningfully affects your rights, our obligations, pricing, refunds, or dispute resolution), we will give you advance notice by email or in the Platform, and you will be asked to accept the new version before your next Booking.

Your existing Bookings stay under the version you accepted. Each Booking records the Terms version in effect when you made it, and the cancellation and refund rules applied to that Booking are the ones you agreed to. We do not apply new terms retroactively to a Booking already placed.

Non-material changes (corrections, clarifications, contact updates) take effect when posted.

You may stop using the Platform and close your account at any time by contacting contact@mintcoupe.com.

We may suspend or terminate your access, with or without notice, for breach of these Terms, conduct under Section 20, non-payment, chargeback abuse, or where we reasonably believe it is necessary to protect users, Detailers, or the Platform.

On termination: confirmed Bookings are handled under Section 14; unused promotional credits are forfeited; purchased gift certificate value is not forfeited; and Sections 21 through 27 and Section 30 survive termination.

Entire agreement. These Terms, the Privacy Policy, and any terms presented at the point of a specific feature are the entire agreement between you and Mint Coupe on this subject.

Severability. If any provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in effect, except as stated in Section 26.3.

No waiver. Our failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for failure to perform due to causes beyond reasonable control, including severe weather, natural disaster, utility or network failure, labor disruption, or government action.

No third-party beneficiaries, except that Detailers may enforce Sections 4, 16, and 20 as they apply to them.

Relationship. Nothing here creates a partnership, joint venture, employment, or agency relationship between you and Mint Coupe.

Headings are for convenience and do not affect interpretation.

Jitpan LLC d/b/a Mint Coupe

327 W Tremont Ave, Apt 126, Charlotte, NC 28203

Support: contact@mintcoupe.com

Legal notices: contact@mintcoupe.com