Terms of Service (v1.0)

Payment

The full package price (plus any add-ons and applicable sales tax) is placed on hold on your card when you submit a booking request. You are not charged at that point. If your detailer accepts, the hold is captured and your booking is confirmed. If they decline or the request expires, the hold is released and nothing is charged.

Cancellations

• Cancel 24 hours or more before your start time — full refund.
• Cancel less than 24 hours before start — 50% refund (the other 50% compensates your detailer's reserved time).
• Cancel less than 2 hours before start, or once your detailer is on the way — no refund.

Rescheduling & weather

• Reschedule 24 hours or more before your start time — free, when your detailer is available.
• Within 24 hours of your start time, changes fall under the cancellation policy — cancel or keep your booking.
• Weather changes are always penalty-free — reschedule to a new time, or take a full refund.