Detailer Services Agreement

You are an independent contractor. You are not an employee, agent, partner, joint venturer, or franchisee of Mint Coupe. Nothing in this Agreement creates an employment relationship.

As an independent contractor:

• You decide whether to work at all. There is no minimum number of jobs, no minimum hours, no required availability, and no penalty for declining any job or for going inactive for any length of time.
• You set your own schedule. You choose your working days and hours, how much advance notice you require (0 to 168 hours), and how many jobs you will take per day (1 to 10, or no limit).
• You choose where you work. You select the ZIP codes you serve and can change them.
• You accept or decline each job individually. Every job offer is yours to take or refuse, for any reason or none.
• You supply your own equipment, products, and vehicle and bear the cost of them, including fuel, maintenance, insurance, supplies, and replacement.
• You control how the work is done — your methods, your sequence, your products, your technique.
• You may work for anyone else, including our competitors, at any time. This Agreement is non-exclusive. We will not require exclusivity, and choosing to work elsewhere will never affect your standing, tier, or job volume on the Platform.
• You may engage your own helpers or employees, provided they meet the requirements in Section 4.6 — but you remain responsible for them and for the work.

We would rather set this out than let you discover it:

• We set Package prices and definitions. You do not negotiate price with customers.
• We set Commission rates and the tier rules that determine them.
• We set service standards — required equipment, photo documentation, conduct, and minimum ratings.
• We operate the scheduling system that decides which jobs are offered to you.
• We can suspend or remove your access for the reasons in Section 24.

These are conditions of using the Platform, not direction of your work. They do not make you an employee, and you agree that the arrangement described in Sections 3.1 and 3.2, taken together, is the arrangement you are entering.

You are responsible for your own income and self-employment taxes (Section 23). You are not eligible for employee benefits — no minimum wage or overtime, no workers' compensation coverage from us, no unemployment insurance, no health insurance, no paid leave, and no expense reimbursement except as expressly stated here.

You are responsible for any business licenses, permits, or registrations your work requires.

To apply you must be at least 18, legally authorized to work in the United States, hold a valid driver's license, and have a vehicle and equipment suitable for mobile detailing.

Your legal name, phone, email, the ZIP codes you serve, your setup type (self-contained, or requiring a customer water/power hookup), your experience, whether you work solo or with a team, an optional business name, and your work vehicle's year, make, model, color, and license plate.

Your vehicle details are shown to customers so they can identify you on arrival. Keep them current.

You must upload proof of insurance (with its expiration date), your vehicle registration, and at least 4 — and up to 20 — labeled equipment photographs.

Approval is at our discretion and requires a completed background check, acceptable insurance documentation, and the minimum equipment photographs. Applying does not guarantee approval, and we may decline without giving reasons beyond those we provide in the application decision.

Everything you submit must be true, current, and complete. Documented equipment must be equipment you actually own or control. Misrepresentation is grounds for immediate removal and may void payouts on affected jobs.

If anyone assists you on a job, you are fully responsible for their conduct, their work, and their compliance with this Agreement. They must meet the same background-check and insurance standards, and you must tell us before sending anyone to a job in your place. You may not transfer, share, or sell your account.

You must maintain, at your own expense, for as long as you are active:

• Commercial general liability insurance of at least $1,000,000 per occurrence; and
• Auto insurance meeting North Carolina's requirements for your work vehicle, at business-use levels appropriate to how you use it.

Garagekeepers coverage — what it is and why you should carry it. General liability does not cover damage to a customer's vehicle while it is in your care: standard policies exclude property in your care, custody, or control. Garagekeepers coverage is the policy that responds to that loss, and it is the single most likely claim in this line of work.

We do not require garagekeepers coverage, and whether to carry it is your decision. You should make that decision knowing this: Mint Coupe carries no policy that covers damage to a customer's vehicle in your care. Our own general liability insures Mint Coupe, not you, and it does not respond to a loss you cause. There is no platform coverage sitting behind your own. If you cause a loss you are not insured for, that loss is yours under Section 20.

We strongly recommend carrying garagekeepers coverage from your first job. Section 20.1 makes you responsible for damage you cause whether or not you are insured for it, and nothing in this Agreement covers that loss for you.

Jitpan LLC must be named as an additional insured on your general liability policy. You must give us a current certificate of insurance and a replacement at every renewal.

You may not perform jobs while uninsured. If your coverage lapses or expires, your access will be suspended until valid coverage is documented. We track expiration dates and will warn you before they arrive, but keeping coverage current is your responsibility, not ours, and a warning we fail to send is not an excuse.

You must tell us within five business days if a policy is cancelled, non-renewed, or materially reduced.

We present jobs matching your service area, availability, capacity settings, and tier eligibility. You may accept or decline any offer. For same-day requests you have two hours to respond before the offer expires. An expired offer is not a decline and carries no penalty.

Accepting a job is a commitment to the customer. You agree to:

• Arrive on time, at the scheduled address, within the appointment window.
• Perform the Package that was booked, to the published checklist for that Package.
• Take the required photographs before and after (Section 10).
• Communicate through the Platform's masked channel (Section 11).
• Behave professionally and follow Section 19.
• Tell us promptly if you cannot complete a job, or if anything goes wrong.

Perform only the Package and add-ons booked. Do not offer, sell, or perform additional services directly to a customer — including any service the Platform does not offer.

Ceramic coating and durability-guaranteed paint protection are not offered on the Platform and may not be sold through it or to Platform customers.

You may not perform mechanical, electrical, body, glass, or paint repair.

If the vehicle is a larger size class than booked, flag it in the app before starting. The customer will be asked to approve the difference. If they approve, the job proceeds at the corrected price. If they decline, the job is cancelled — see Section 16.1.

Do not start work on a mismatched vehicle before the customer responds, and do not negotiate the difference directly.

Your Payout is the job price less our Commission. Your Commission rate depends on your Commission Tier:

Tier is recalculated automatically from your completed jobs and rolling rating average. To *keep* Certified you must stay at or above 4.2; to keep Elite, at or above 4.5. The retention floors sit below the advancement bars deliberately, so a rating hovering near a boundary does not bounce you between tiers.

Your Commission rate is fixed at the moment the job is confirmed and does not change afterward. A tier promotion applies to your next job, not to jobs already in flight. If we change Commission rates, the change applies only to jobs confirmed after it takes effect, and we will give you advance notice (Section 31).

• Tips — you receive 100% (Section 15).
• Sales tax — collected from the customer and remitted to the state. It is not part of the job price your Payout is calculated from, and it is not ours either.
• Customer credits and promotional discounts — funded by us. Your Payout is always calculated on the full job price, never reduced because a customer paid with credit or used a promo code.

We charge no fee to apply, to be approved, to remain active, or to receive payouts. Payment processing costs are absorbed out of Commission. If we ever introduce a fee, Section 31 applies.

Payouts run through Stripe. You must complete Stripe onboarding and identity verification before you can be paid. By accepting this Agreement you also agree to the Stripe Connected Account Agreement, including the Stripe Services Agreement (stripe.com/legal/connect-account), and you authorize us to share information about you and your jobs with Stripe as required.

Payouts go only to an account in your own name or your business's name.

A Payout is released after a hold measured from job completion:

The hold is set using your tier at the time the job completed. A promotion shortens your next job's hold, not one already running.

New Detailers may be subject to a temporary reserve on early payouts.

A Payout is frozen past its normal hold while any of the following is open on that job: a customer service-quality dispute, a damage claim, or a bank chargeback. It is released when the matter is resolved in a way that leaves the Payout owed.

If a job is fully refunded to the customer, no Payout is owed on it. Where a partial refund is issued, your Payout may be reduced correspondingly. We will tell you when a Payout is frozen and why.

If we pay you in error, we may recover it by offsetting future Payouts, and will tell you before doing so. If we underpay you, tell us and we will correct it.

If you flag a size-class mismatch and the customer declines the upcharge, the job is cancelled. A $25 trip fee is retained from the customer rather than refunded, and the rest is returned to them. No strike is recorded against you.

The trip fee is yours. You receive 100% of it — we take no Commission on it. It is paid to your payout account in the same way as a job Payout, and it appears in your earnings dashboard. You travelled to the job and reserved the time; the fee is compensation for exactly that.

If you arrive and cannot reach the customer or access the vehicle, flag it. The customer gets 15 minutes to respond. If the window passes, the job is cancelled, a $25 trip fee is retained, and the rest is refunded. No strike.

As in Section 16.1, the full trip fee is paid to you.

If the location cannot support the work — no water or power where required, no safe or usable space, unsafe conditions — flag it with the reason and cancel. The customer receives a full refund, and no strike is recorded — this is treated as nobody's fault.

Do not use the customer-unavailable flag for an unusable site. It blames the customer for something that is not their doing, and we can tell the difference.

Weather changes are always penalty-free for you as well as the customer. A weather cancellation or reschedule is never a strike and never counts against your standing.

If a job will overrun and affect your next appointment, flag it so we can notify the next customer. Minor overruns are absorbed by the inter-job buffer.

You may refuse or stop any job you reasonably believe is unsafe, including unsafe site conditions, threatening behavior, or a vehicle that cannot be worked on safely. Report it promptly. Refusing genuinely unsafe work will never be held against you.

A strike is recorded when you cancel a job you already accepted, or fail to arrive. If you do not arrive within 30 minutes of the scheduled start with no cancellation, the job is recorded as a no-show, the customer is fully refunded, and a strike is recorded.

At 3 strikes your account is flagged for review and may be suspended.

Declining an offer · letting an offer expire · turning off availability · taking time off · a weather cancellation · an unusable site · refusing unsafe work · a customer-caused cancellation.

Strikes are for accepting work and then not doing it. Nothing else.

If a strike was recorded in error — an emergency, an accident, a customer who cancelled after you arrived — contact support. We will review it and remove strikes that were not your fault.

Your first 3 completed jobs are automatically reviewed by our team. This is standard and is not an accusation. Outcomes are: cleared, a logged warning, suspension, or removal.

You are responsible for loss or damage to a customer's vehicle or property caused by your acts or omissions, or those of anyone you bring to a job. This is a direct consequence of Section 3 — you control how the work is done, and you carry the responsibility that goes with that control.

This responsibility does not depend on whether you are insured for the loss. Section 6.1 does not require garagekeepers coverage, and the Platform carries none on your behalf — so an uninsured loss you cause remains yours under this Section. That is the trade-off for not requiring the coverage at signup, and it is why we recommend carrying it from your first job.

You must report any damage or incident immediately, whether or not the customer has noticed it. Concealing damage is grounds for immediate removal.

A customer may file a damage claim through the Platform. Filing one freezes the Payout on that job while we investigate. We will tell you, give you the opportunity to respond, and review the before-and-after photographs and any other evidence.

We facilitate resolution — we do not adjudicate it and we do not insure the vehicle. Where your insurance responds to a loss, you agree to report the claim to your insurer and cooperate fully with the customer and the insurer.

If we refund or compensate a customer for damage you caused, we may recover that amount from you, by offsetting future Payouts or by direct claim, after telling you and giving you a chance to respond.

For 12 months after your last job with a customer you met through the Platform, do not solicit or accept work from that customer outside it. This includes giving out personal contact details, accepting direct payment, or steering a customer off the Platform.

This does not apply to customers you already had before joining, or to customers you obtain independently. It is not a general non-compete — you are free to work for anyone, including our competitors, and to serve your own customers however you like (Section 3.1).

All payment for Platform jobs must go through the Platform. Do not accept cash, direct transfer, or any off-Platform payment for a Platform job, and do not ask a customer to cancel and rebook directly.

Circumventing the Platform means no payment protection, no dispute process, and no documentation for you — and it is grounds for immediate removal and forfeiture of Payouts on affected jobs.

Deactivate or close your account whenever you like, with no notice and no penalty. Jobs you have already accepted must be completed or properly cancelled. Payouts you have earned will still be paid, subject to the normal holds and freezes.

We may suspend or terminate your access, with notice where practicable, for: breach of this Agreement; an insurance lapse; reaching the strike threshold; a serious conduct violation; a background-check result; fraud or misrepresentation; sustained ratings below our minimum; or where we reasonably believe it necessary to protect customers, other Detailers, or the Platform.

Where a suspension is not for a serious conduct violation, we will tell you why and give you an opportunity to respond. Serious violations and safety risks may result in immediate removal.

Access ends. Accepted jobs are reassigned or cancelled. Payouts already earned remain payable, subject to holds, freezes, and any recovery under Section 20.3. Sections 20, 21, 22, 23, and 26 through 30 survive.

Before starting arbitration, send written notice of the dispute and the relief you want to mintcoupeservices@gmail.com. We will try to resolve it informally for 30 days.

If informal resolution fails, you and Mint Coupe agree that any dispute arising out of or relating to this Agreement, the Platform, your work, your compensation, or your classification will be resolved by binding individual arbitration before the American Arbitration Association under its Commercial Arbitration Rules (or its Employment rules where they apply as a matter of law), rather than in court.

You are giving up the right to sue in court and to a jury trial. Arbitration will take place in Mecklenburg County, North Carolina, or remotely at your election.

We will pay the arbitration filing and arbitrator's fees beyond any amount you would have paid to file in court. Each side bears its own attorneys' fees unless the law or the arbitrator provides otherwise.

Arbitration will be individual only. You and Mint Coupe waive any right to bring or participate in a class, collective, consolidated, or representative action — including any collective action under the Fair Labor Standards Act or any state wage-and-hour law.

If this waiver is found unenforceable as to a particular claim, that claim proceeds in court under Section 30 while all other claims remain in arbitration.

Either party may bring an individual claim in small claims court, or seek injunctive relief in court to protect intellectual property or confidential information. Nothing here prevents you from filing a charge with a government agency, or from reporting a legal violation to a government agency.

You may opt out of this Section 29. Send written notice to mintcoupeservices@gmail.com or 327 W Tremont Ave, Apt 126, Charlotte, NC 28203 within 30 days of first accepting this Agreement, stating your name, your account email, and that you are opting out of arbitration.

Opting out will not affect your account, your standing, your tier, your job volume, or anything else about your relationship with Mint Coupe, and we will not retaliate against you for it.